Note: This position has a hybrid work schedule with in-office days in NYC.
The Account Coordinator is responsible for supporting the day-to-day execution of campaigns across multiple clients, products and channels. The Account Coordinator is organized, efficient and meticulous with a strong desire to learn and grow. Accuracy, speed, and the ability to understand how tasks fit into the bigger picture are crucial tenants of this position. Some of the attributes of our ideal candidate are the eagerness and willingness to deeply comprehend and absorb information learned as well as being fast on one’s feet.
• Execute day-to-day operational processes ensuring client deliverables are distributed on time.
• Work closely with analytics and media teams to determine root causes for customer success or failure to enhance performance as needed.
• Partner with internal cross functional teams to understand customer goals and key performance metrics, and then utilize resources and tools to ensure the company exceed those goals.
• Prepare campaign insights reporting, including analysis and research leveraging 1st party and/or 3rd party data.
• Manage project plans, weekly campaign status documents, meeting recaps and media briefs.
• Handle weekly/monthly invoicing with finance team.
• Manage customer activity for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Adhere to established processes and workflows, as it relates to campaign set-up, creative execution (including dynamic creative), ad trafficking, campaign management. Provide input on new processes and work flows as needed.
• Develop positive working relationships with all customer touch points.
• Ability to focus strongly on maintaining superior customer service levels, operational excellence and strategic insight.
Supervisory Responsibilities
While this role has no supervisory responsibilities or direct reports, it does have collaborative oversight of projects that fall under its purview.
Unfortunately, we are unable to sponsor or take over sponsorship of an employment Visa at this time.
The salary range for this position is $40,000 - $50,000. The successful candidate’s salary will depend on actual ranges of current employees in the subject position, market considerations, budgetary considerations, geography, as well as the candidate’s skill set, level of experience, and qualifications. Involved Media offers a very competitive benefits package inclusive of medical coverage, dental, vision, disability, 401k, paid time off, community engagement opportunities, great colleagues, and great learning opportunities.
We are looking for an enthusiastic, kind, detail-oriented, self-motivated professional with strong communication and time management skills including the following:
• College degree with a focus on Marketing or Media preferred; or equivalent work or training experience required.
• Demonstrated strong project management skills and organization, a must-have.
• Experience in customer service, marketing or a related field, a strong plus.
• Genuine interest in marketing and media is essential; must demonstrate the ability to learn quickly (because you love it and are naturally curious).
• Experience in performance or digital media, a plus.
• Proficiency in MS Office Suite of products, required.
Travel
This position does not require regularly scheduled travel.