Associate Account Director, Client Management

Summary

As an Associate Account Director on the Client Management team, you will support senior leaders to aid department initiatives and enhance client relationships. You will be responsible for communicating with clients, agencies, and senior management while navigating and managing the day-to-day responsibilities of assigned accounts. You will play a supporting role toward our collective efforts to renew and grow our client relationships.

Essential Duties and Responsibilities

• Articulate AMS value proposition and capabilities in an understandable and cohesive manner
• Deliver reports for specific clients using Active’s systems (Salesforce, PeopleSoft, CMS, Tableau, Power BI, Datorama) and corresponding with media departments for accuracy
• Maintain an understanding of client's brands, competition, and marketing objectives
• Fields client questions and proactively reaches out to clients and agencies to manage timelines and deliverables for reporting and status updates.
• Attend client, agency, and interdepartmental status meetings - recording and summarizing meeting notes
• Anticipate client needs and is proactive with bringing forth solutions
• Develop business review materials and key presentations with strategic guidance from senior leadership

Desired Characteristics

• Quickly adapt to new technologies and platforms, noting where improvements could be made
• Resourceful and proactive when taking on projects
• Effective time management skills with an ability to multitask and prioritize accordingly
• Customer-focused with a passion for delivering high quality service
• Exceptional interpersonal and written communication skills required
• Strong analytical and problem-solving skills

Qualifications

• Bachelor's degree or equivalent work experience; concentration in advertising, marketing or finance a plus
• 3-5 years of related experience required (advertising agency or client management a plus)
• Proficient in Microsoft Office Suite (Outlook, SharePoint, Word, Excel, PowerPoint)
• Experience with Salesforce and reporting tools (i.e. Power BI) a plus
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Travel

This position does not require any regularly scheduled travel.

Unfortunately, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this role is $70,000 - $80,000. The successful candidate’s salary will depend on the actual ranges of current employees in the subject position, market considerations, budgetary considerations, geography, as well as the candidate’s skill set, level of experience, and qualifications. Involved Media offers a very competitive benefits package inclusive of medical coverage, dental, vision, disability, 401k, paid time off, community engagement opportunities, great colleagues, and great learning opportunities.